Terms and Condition – Touristguide.asia (2019)
You must be an individual, 18 years of age or older. If you are under 18, you may only travel with involvement of a parent or a legal guardian.
Before making any reservations, it is your responsibility to read the fine print associated with your desired package, for all of these sections: Pricing and its notice, Tour Itinerary, Package Includes, Package Excludes, Cancellation and Refund Policy, Terms and Conditions, Special Note, etc.. And you herein state that you have read and fully understand the content of all fine print and will waive the right to dispute any part of it after your purchase. Once you have completed your reservation, it is the customer’s responsibility to keep all contact information up-to-date with the Company.
Privacy and Data Collection
Touristguide.asia is the sole owner of the information collected during every purchase. We will not sell or share this information to any outside parties, except if we have any counter business associates with Touristguide.asia. We collect information from our travellers in order to process reservations and better serve you with pertinent information. Information collected includes name, billing address, telephone numbers, and email address and payment information (through website) such as credit card/debit card. Touristguide.asia also requires you to submit a username and password of your choice for future access to your information at the website. Your username and password is to remain confidential and you should not share this information with anyone. Touristguide.asia information practices are further described in its Privacy and Security Policy. Touristguide.asia Privacy and Security Policy is part of this Agreement, and you agree that use of data as described in the Privacy and Security Policy is not an actionable breach of your privacy or publicity right.
Touristguide.asia is fully compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 implemented on May 25th 2018.
Touristguide.asia strongly recommends our customers acquire insurance covering medical, trip cancellation, and baggage, etc. Touristguide.asia shall be exempt from any liability in the event of an accident resulting in, but not limited to, loss or damage of properties, injury to people, death during trip, delays, irregularities or other occurrences beyond its control. Settlements will ensue in accordance with rules set by airlines, hotels, buses, etc. You agree that Touristguide.asia will not be liable for any costs or damages arising out of a dispute or disagreement between you and any participating provider or a third party for anything that is in any way related to Touristguide.asia or the use of information contained in all channels of Touristguide.asia, and you hereby expressively waive any such claim against Touristguide.asia and its owner, members, officers, directors, employees, parents, subsidiaries, agents and representatives.
Tour Amendments and Cancellation
Touristguide.asia will try their best to make sure all the tour arrangements will be the same as planned. However, to ensure safe and secure tours, we reserve the right to make amendments including altering, postponing and cancelling tours due to weather, transportation, riots and many other uncontrollable circumstances. Touristguide.asia also reserve the right to cancel the tour prior to departure under avoided circumstances, and refund payment according to the set terms and conditions.
Passports and Visas
You are responsible for obtaining any travel documents and/or verifying entry requirements necessary for each country of travel and/or transit on your selected tour itinerary. Entry laws differ with respect to traveller’s citizenship. Touristguide.asia cannot obtain personal travel documents for customers or assume responsibility for notice of current requirements on any given country. You are responsible for any expenses incurred as a result of delays or itinerary changes related to your lack of appropriate travel documents.
You should strictly abide by the laws and regulations promulgated by the government of the visiting country including but not limited to immigration and Customs Laws and Regulations. Touristguide.asia will not be responsible for any penalties due to your failure to abide by any regulations of the government of the visiting country.
Pricing, Amendment, Cancellation and Refund Policy
Please be aware that all prices are offered in the currency of United States Dollars. All of Touristguide.asia sold travel packages are non-refundable or exchangeable*. As for any amendments on the chosen travel dates for purchased package or cancellation, it will only be approved with supporting documents for cases such as Illness, medical restriction, sudden disability or death*. Full refund to the buyer shall be provided in 60 working days from the date of approval. If by all means Touristguide.asia has to cancel a certain trip due to any unforeseen circumstances, thus the full refund shall take 30 working days from the date of approval by Touristguide.asia and also Touristguide,asia shall bear the Payment Gateway transaction fee.
All cancellation or amendments has to be done by filling up and signing the refund form with official supporting document and mailing them to Customercare@touristguide.asia. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without filling out a refund form will not guarantee that your cancellation has been processed or acknowledged. We will NOT accept email cancellations unless they have a complete, signed, and attached refund form. Thereafter an official letter duly signed by the management of Touristguide.asia shall be mailed to the recipient with the particulars of purchased packages, refund amount and date to receive the refunded cash.
If by means the visiting countries of buyers are encountering Natural Disaster such as flooding, tsunami, war, riots, earthquakes, etc; thus the buyer can withdraw from travelling and choose to refund or postpone the trip*. Every taken decision has to be supported with an official mail and the consent shall be solely from the management of Touristguide.asia. If buyers choose to refund, then the effective days shall be 60 working days from the date of approval.
*Terms and condition applies
Medical Conditions, Pregnancy and Travel
If you have a medical condition, or if you are pregnant and considering travel, you must consult with your doctor before you travel, especially if medical condition requires daily routine care, urgent care, or your pregnancy is high-risk. You are responsible for disclosing any related information to us during the purchasing process by adding special comments and to produce an approval letter to fly certified by a medical doctor prior your travelling dates to Touristguide.asia. You do understand that Touristguide.asia is not in a position to provide any medical services or urgent care in the event such an action may be required. You are liable for any risks, incidences or consequences incurred during travel. We highly recommend that you purchase medical insurance and travel insurance before you travel.
Disclaimer and Limitation of Liability
Touristguide.asia uses reasonable efforts to have accurate, complete and current information on its all marketing platforms. However, since travel and tour rates are constantly changing, we do not warrant that all information is up-to-date or free of technical or typographical errors. It is the user's responsibility to verify any information before relying on it. We reserve the right to make changes and updates to any information contained within these platforms without prior notice. Access to, and use of, these platforms and the content thereof is at the risk of the user. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, bugs, worms, cancellous, Trojan horses and other items of a harmful destructive nature. .
If your contact information, including but not limited to, your email address, phone number, physical address or other data is incorrect, Touristguide.asia will not assume any liability for information not received by the customer/consumer.
Choice of Law, Waiver, and Claims
This Agreement shall be governed by and construed in accordance with the laws Malaysia, without reference to conflicts of law rules. As a condition of the use of Touristguide.asia service, you (the Customer) agree to submit to the personal and exclusive jurisdiction of the courts located within Malaysia and therefore agree to file any grievance or suit of any kind exclusively in the courts located within the County of Malaysia. If any provision of this Agreement is found invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the other provisions contained herein will remain in full force and effect. Touristguide.asia's failure to insist upon or enforce strict performance of any provision of the Agreement shall not be construed as a waiver of any provision or right. Nothing in this Agreement shall be construed as creating or constituting a partnership, joint venture or agency relationship between Touristguide.asia and the travel providers or between Touristguide.asia and any other of its Corporate Partners. Neither the travel providers nor any Corporate Partner shall have the ability to create any obligation on behalf of Touristguide.asia. This Agreement constitutes the entire agreement between you and Touristguide.asia with respect to the use of Touristguide.asia.