Privacy Policy

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This policy applies to all visitors to our website and customers who have subscribed to the services and products we offer.


Purpose of this policy

We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way we collect, store, use and protect information in order to provide you with a safe, smooth, efficient and customised experience. The collection, use and disclosure of Customer Data enables TouristGuide.Asia to provide services and products that are most likely to meet your needs and requirements. This Privacy Policy outlines TouristGuide.Asia’s policy and responsibility in relation to the collection, use and disclosure of Customer Data.


Acceptance of terms

You are to read, understand and accept all the terms of this policy when you register for any of our services.



We may change the terms of this policy from time to time. If you continue to use the services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms.


Information collection and use

This policy explains how we use your personal information that we receive from you.

TouristGuide.Asia pledges to be responsible when gathering your personal information and to protect your privacy as your privacy is important to us.

TouristGuide.Asia  reserves the right to change this Privacy Policy at any time and will notify users of any material changes by updating the policy here and by including a “NEWLY UPDATED” label with the “PRIVACY POLICY” link on the web sites governed by this policy for 30 days after any material changes are made.



You will be asked to provide certain information such as your name, contact details, and/or debit/credit card details when you use services provided on this Web Site. We will store this information and hold it on computers or otherwise. We will use this information in the following ways:

To register you with our Web Site and administer our Web Site services where you have registered.

To fulfil our agreement with you, including processing your travel packages/hotel, sending you your itinerary, or contacting you if there is a problem with your reservation;

To administer any contest or other promotional offer you may enter and notify winners;

To answer any queries which you may send to us by e-mail;

For direct marketing purposes, as set out in detail below.

We need to know the details of all passengers travelpng. If you are booking a travel package/hotel on behalf of someone else, you must obtain their consent to use their personal information. We proceed on the basis that you have obtained this consent.


Purpose of information collection

Information you provide will be used by us to enable us to review, develop and improve the services which we offer and provide you and other customers (via mail, email, telephone or otherwise) with information about new products and services and special offers. We may also inform you about new products and services and special offers of selected third parties.




We may give information about you to:

To trustworthy third parties that we use for provision of certain services, such as hotelier, airlines, chauffeurs, hire cars, tour guide or other services quickly and easily.

To any third parties we transfer or may transfer our rights and duties under our agreement with you.

To customs and/or immigration departments or other regulatory authorities in your country of departure and/or destination in order to comply with the existing laws.

To our employees and agents to do any of the above on our behalf, now or in the future

To third party organizations involved in credit card authorization.

If we have a duty to do so or if the law allows us to do so.

If you choose not to provide certain personal information we request, you will still be able to visit our Web Site but you may be unable to access certain options or services.



Our Web Site may contain links to other web sites. Please be aware that we are not responsible for the privacy practices of web sites not operated by us. We encourage you to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our Web Site.


Security of personal information

We protect your personal information using computer safeguards such as firewalls and data encryption to protect personal information, and we authorize access to personal information only for those employees who require it to fulfil their job responsibilities.


Accurate and up to date

We will try to keep the personal information we collect as accurate, complete and up to date as is necessary. From time to time we will request for an update of your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online or by emailing us or phoning us. Please note that in order to better protect you and safeguard your personal information, we do take steps to verify your identity before granting you access to your account or making any corrections to your personal information.


If you no longer wish to receive promotional materials you may opt-out of receiving these communications through notification by Email.


Accessing of information

If you are concerned that any of the information we hold on you is incorrect please do contact us.


Transferring of information

The TouristGuide.Asia Head Office is based in Malaysia. Customer Data may be transmitted to data storage facilities where TouristGuide.Asia keeps its central records. Customer Data may be transferred to TouristGuide.Asia’s offices and appointed agents in Malaysia or other countries in connection with TouristGuide.Asia’s performance of the contract with you.



If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us at:

Customer Service Department
Infinity Vacation Sdn Bhd
A25-3A, Jalan TKS 1,
Sentral Business Park,
43000 Kajang, Selangor,

Toll Free: 1800383338